Customer Service Operations
Give customers transparent access while internal teams coordinate requests, SLA deadlines, field work, contracts and feedback.
Combine portal, requests, field work and installed assets.
Give customers transparent access while internal teams coordinate requests, SLA deadlines, field work, contracts and feedback.
Connected to the wider MAS ERP process and controlled by company feature selection and permissions.
Connected to the wider MAS ERP process and controlled by company feature selection and permissions.
Connected to the wider MAS ERP process and controlled by company feature selection and permissions.
Connected to the wider MAS ERP process and controlled by company feature selection and permissions.
Connected to the wider MAS ERP process and controlled by company feature selection and permissions.
Modules that support this outcome
Activate the appropriate modules and features according to your company scope.
Customer Portal
Expiring customer links for documents, projects, requests and feedback.
Explore module Structure every request from intake to resolutionCustomer Service
Service requests, SLA deadlines, comments and customer feedback.
Explore module Plan, execute and evidence onsite workField Service
Work orders, technician schedules, time, parts and acknowledgement.
Explore module A shared view of every commercial relationshipCRM
Leads, opportunities, activities and pipeline visibility.
Explore module Move from quotation to receipt without duplicate entrySales
Quotations, orders, invoices, receipts and customer balances.
Explore moduleWhat better operating control should deliver
See how MAS ERP fits your operating model.
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