Prepare evidence before escalating an issue

Support Readiness Guide

A structured support request shortens investigation by identifying the affected company, workflow, version, expected result and reproducible steps.

What this covers

Environment, version, reproduction and impact information.

A structured support request shortens investigation by identifying the affected company, workflow, version, expected result and reproducible steps.

01Version and migration status

Connected to the wider MAS ERP process and controlled by company feature selection and permissions.

02Company and role context

Connected to the wider MAS ERP process and controlled by company feature selection and permissions.

03Steps to reproduce

Connected to the wider MAS ERP process and controlled by company feature selection and permissions.

04Expected and actual result

Connected to the wider MAS ERP process and controlled by company feature selection and permissions.

05Logs and screenshots without sensitive data

Connected to the wider MAS ERP process and controlled by company feature selection and permissions.

Expected outcomes

What better operating control should deliver

Faster diagnosis
Better issue quality
Reduced support cycles
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