Customer Portal capability

Customer Feedback

Collect CSAT and NPS responses from authenticated customer access.

Capability overview

How Customer Feedback fits into Customer Portal

Collect CSAT and NPS responses from authenticated customer access. It uses the shared MAS ERP product foundation, company context, permissions and authoritative source transactions.

01

Controlled execution

Designed to keep responsibility, process state and reporting evidence visible to authorised users.

02

Clear accountability

Designed to keep responsibility, process state and reporting evidence visible to authorised users.

03

Reliable reporting

Designed to keep responsibility, process state and reporting evidence visible to authorised users.

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